Loop Coffee Policies

Delivery Policy

At Loop Coffee, we are committed to delivering your food and beverages fresh, safely, and on time.

Delivery Methods

• Standard Delivery
• Expedited Delivery

Delivery Charges

Delivery charges are calculated at checkout based on your delivery location and selected delivery option.

Delivery Time

Estimated delivery time is 45 to 90 minutes after your order has been confirmed and dispatched.

Order Tracking

Where available, you will receive order updates and tracking information once your order has been dispatched.

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Terms & Conditions

By accessing or using the Loop Coffee website, mobile application, or services, you agree to these Terms & Conditions.

Eligibility

You must be at least 13 years old to use our website or mobile application.

Acceptable Use

• Use our website and app only for lawful purposes.
• Do not interfere with the operation or security of our services.
• Do not upload malware, spam, or harmful content.
• Do not infringe upon intellectual property rights.

Account Registration

You are responsible for maintaining the confidentiality of your login credentials and account activity.

Products & Pricing

We strive to keep product descriptions, pricing, and images accurate, but errors may occasionally occur.

Payments

Payment must be completed at checkout using one of our accepted payment methods.

Limitation of Liability

Loop Coffee shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.

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Privacy Policy

Your privacy is important to us.

Information We Collect

• Full name
• Email address
• Phone number
• Delivery address
• Payment information
• Device information
• Order history

How We Use Your Information

• Process and deliver your orders
• Provide customer support
• Send order updates
• Improve our products and services
• Prevent fraud
• Comply with legal obligations

Data Protection

We use appropriate security measures to protect your personal information.

Third-Party Services

We may share necessary information with trusted service providers such as payment gateways, delivery partners, technology providers, and analytics services.

We never sell or rent your personal information.

Cookies

Our website uses cookies to improve your browsing experience and measure website performance.

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Refund Policy

Customer satisfaction is important to us.

Refund Eligibility

• You receive the wrong order.
• Items are missing.
• Food or beverages arrive spoiled or unsafe.
• There is a significant quality issue.

Returns

Due to the perishable nature of our food and beverages, we do not accept returns.

If there is an issue with your order, please contact us within 1 hour of delivery.

Possible Solutions

• Replacement order
• Store credit
• Partial refund
• Full refund where applicable

Non-Refundable Situations

• Food has already been consumed without any quality issue.
• The complaint is unrelated to food quality or order accuracy.
• The issue is reported after the allowed reporting period.

Refund Processing

Approved refunds will be returned to the original payment method and may take 7–10 business days.

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Contact Information

Loop Coffee

Head Office:
PLOT # 3-C, Phase VIII, Zulfiqar Commercial Street 10,
Sector A (Commercial), DHA Defence, Karachi, Pakistan

Email: connect@drinkloop.co
Phone: +92 307 1115667